Challenge: Given the current state of the economy, the salaries, benefits, training and miscellaneous costs associated with employing an in-house staff of IT professionals was putting a strain on expenses for The Bank of Miami.
Solution: The Bank of Miami turned to Compuquip’s Managed IT Services solution to reduce costs and realize a greater return on investment on technology and network operations. After performing a thorough analysis of The Bank of Miami’s existing IT needs, functions, dependencies and issues, Compuquip developed a plan to simplify the bank’s IT operations and increase efficiencies. Compuquip employed some of The Bank of Miami’s existing engineers, who, along with Compuquip’s certified engineers, quickly transitioned The Bank of Miami to the Managed IT Services model and toward IT savings.
By migrating the bank’s help desk into Compuquip’s Service Desk, a central, remote point of contact was established to eliminate redundancies. From the Service Desk, engineers can remotely monitor, update and manage the bank’s network and computer systems to identify potential issues and resolve them before they impact the bank’s operations. This proactive analysis was reinforced by a full-time team of on-site Compuquip engineers.
“Compuquip always finds a way to deliver,” said Alba Prestamo, COO of The Bank of Miami. “They provide us with confidence in our IT systems while providing a significant financial savings for the bank. By choosing Compuquip’s Managed IT Services, The Bank of Miami will realize significant monthly savings while ensuring complete coverage and reliability of our network. Along with a very smooth transition to its support model, the entire Compuquip team provides us with unparalleled levels of IT professionalism, experience and expertise.”
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